Delivery / Shipping Policy

Last Updated: September 2026

At Mawuena Tech, we primarily provide software development, digital products, and technology services. Because many of our services are delivered digitally, most orders do not require physical shipping.

This policy explains how we deliver our products and services.

1. Digital Services

Software development services, websites, applications, APIs, consulting, and other digital services are delivered electronically.

Depending on the project, delivery may take place through:

  • A live website or application

  • A cloud-hosted platform

  • Source code repositories

  • Downloadable digital files

  • Email

  • Project management or collaboration platforms

  • Other agreed digital delivery methods

The expected delivery timeline will be communicated to the client before work begins.

2. Project Delivery

For custom software development projects, delivery timelines depend on the scope and complexity of the project.

Projects may be delivered in stages, such as:

Planning → Design → Development → Testing → Deployment → Final Handover

If a project has specific milestones, the agreed timeline and delivery dates will be communicated as part of the project agreement or proposal.

Delays may occur when required information, content, approvals, payments, or feedback are not provided on time.

3. Physical Products

If Mawuena Tech offers physical products in the future, applicable shipping costs, delivery times, and shipping methods will be displayed at checkout or communicated before an order is confirmed.

Delivery times may vary depending on the destination, courier availability, and other circumstances outside our control.

4. Delivery Areas

Digital services can generally be delivered to clients regardless of their location, provided that the necessary communication and technical requirements are available.

For physical products, delivery availability will depend on the locations supported by our selected courier or shipping provider.

5. Delivery Confirmation

For digital services, delivery is considered completed when the agreed product, files, access credentials, or deployment has been provided to the client.

Clients are responsible for reviewing the delivered product and notifying Mawuena Tech of any issues within a reasonable period.

6. Delays

Mawuena Tech will make reasonable efforts to meet agreed delivery timelines.

However, delays may occur because of circumstances outside our reasonable control, including:

  • Internet or hosting outages

  • Third-party service interruptions

  • Cloud infrastructure issues

  • Force majeure events

  • Delayed client feedback or approvals

  • Changes to project requirements

  • Failure to provide required information or materials

Where a significant delay occurs, we will communicate with the client and provide an updated delivery estimate.

7. Client Responsibilities

To help ensure timely delivery, clients are expected to provide accurate information, required content, access credentials, approvals, and feedback within the agreed timeframe.

Additional delays caused by missing or delayed client information may affect the original delivery schedule.

8. Questions About Delivery

If you have questions about the delivery of your project, digital product, or order, please contact us.

Mawuena Tech
South Africa

Email: hello@mawuena.com

We are committed to providing clear communication and delivering our products and services as agreed.